RETURN AND REFUNDS
- We accept returns within 15 days of the order.
- Please ensure while returning the product the packaging is intact the way it was delivered.
- To Return or replace order, send a mail firstname.lastname@example.org or call us on 9099559084.
- We will arrange a pick-up within 7 days of your request.
- There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.
- cottvalley.com will provide you unique coupon points for shipping charges paid by you (upto Rs.100 ).
How do I self-ship my order?
- You can self-ship your product through any courier service, preferably Speed-Post, to the address below.
- Shop No – Ushakunj, Near Purohit Daining Hall, V V Nagar, Anand, Gujarat – 388120.
- Please mention in bold the order ID of each of the shipments in the return package on the cover.
- Please write the phrase ‘SELF SHIP’ on the cover of the package.
Courier charge refund:
- We will refund your Cottvalley wallet according to the following:
- Actual Charges Upto Rs.100/- for shipment weighing upto 500gm courier charges will be refunded.
- For every next 500gm slab, an additional amount of Rs.100/- courier charges will be refunded.
- Once the order has been picked up, the refund will be initiated to your selected mode within 12-15 working days from the date your order is picked, subject to your returns passing the quality check.
- Refund will reflect as per below-mentioned timelines:
- Wallet refund will get credited within 24 hours.
- NEFT refund process takes 72 hours.