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RETURN AND REFUNDS

 

Return Policy

  • We accept returns within 15 days of the order.
  • Please ensure while returning the product the packaging is intact the way it was delivered.

 

Return shipment

  • To Return or replace order, send a mail toinfo@cottvalley.com  or call us on 9099559084.
  • We will arrange a pick-up within 7 days of your request.
  • There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.
  • cottvalley.com will provide you unique coupon points for shipping charges paid by you (upto Rs.100 ).

 

How do I self-ship my order?

  • You can self-ship your product through any courier service, preferably Speed-Post, to the address below.
  • Shop No – Ushakunj, Near Purohit Daining Hall, V V Nagar, Anand, Gujarat – 388120.
  • Please mention in bold the order ID of each of the shipments in the return package on the cover.
  • Please write the phrase ‘SELF SHIP’ on the cover of the package.

 

 

Courier charge refund:

  • We will refund your Cottvalley wallet according to the following:
  • Actual Charges Upto Rs.100/- for shipment weighing upto 500gm courier charges will be refunded.
  • For every next 500gm slab, an additional amount of Rs.100/- courier charges will be refunded.

 

Refund Policy

  • Once the order has been picked up, the refund will be initiated to your selected mode within 12-15 working days from the date your order is picked, subject to your returns passing the quality check.
  • Refund will reflect as per below-mentioned timelines:
  • Wallet refund will get credited within 24 hours.
  • NEFT refund process takes 72 hours.

 

 

 

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